Website Updates & Basic Maintenance
Why small business owners struggle: Adding pages, fixing broken links, updating plugins, or monitoring uptime requires technical knowledge. Outsource to: Front-end, Back-end, or Full-stack web developer Why it works: Specialists implement changes safely, prevent security issues, and ensure mobile responsiveness.
Job Posting Tips
Include: "Experience with [insert name of your website platform]. Must follow change management protocols and backup procedures."
Example: "You'll update site content and monitor uptime. Please describe your process for safely deploying a plugin update in your cover letter."
Skills Testing
Provide a staging site and ask the candidate to update the page, test mobile responsiveness, and document the changes. Have them outline the steps that they took and their rationale for each step/decision.
Cultural Onboarding Nuance
Filipinos may avoid "breaking" things by not testing thoroughly. Instruct them by saying, "Staging is for testing. Break it in staging so we don't break the live site."
Performance Management
Track: zero critical errors post-deployment, uptime %, time-to-resolution for bugs.
Post-update review: "What went smoothly? What would you do differently next time?"
These tips should help you draft a job posting, evaluate their skills during selection, actively manage cultural differences, and manage performance once they start working with you.